What happens if tesco delivery is late

There are a few delivery price options for Tesco Groceries, with three different types of plan and 2 contract options. Once you have called the number select the correct switchboard option and you will be taken through to a representative. If your delivery has already arrived but it was late the representative will ask for your contact and account information to investigate this for you and will get back to you with a reason as to why your delivery was late.

To receive some compensation for a late Tesco Grocery delivery you need to call the number above and follow the same steps. Once you are through to the representative explain that you would like some compensation for the trouble this has caused you. Our delivery was nearly an hour late this morning. Tesco state that they will not refund the delivery charge unless the delivery is over an hour late and have given no reason for the lateness - indeed the driver stated that they had too many bookings.

A As soon as Tesco accept your order you have a legally binding contract with them. Unfortunately, however, time is not usually of the essence in consumer contracts. This means you cannot hold Tesco to a precise time and a reasonable delay of up to an hour will not place them in breach of contract.

Irrespective of their terms and conditions in the contract, therefore, Tesco are not strictly liable and I doubt that you can insist on a refund of the delivery charge. What if the delivery is going to be late? What should I do if there is a product missing from my shopping? The confirmation email you received when you checked out will also tell you what time you booked for your shopping to arrive. You need to be 18 years old to accept a delivery. Back to top. Some condominiums have restriction of entering the building due to security reason, our Customer Service agent will give you a call to collect at lobby when Customer Delivery Assistant arrived Back to top.

You can also call Customer Services.